Home  ›  Responses Finished in Qualtrics Are Not Updating Uploading

Responses Finished in Qualtrics Are Not Updating Uploading

Written By Wednesday, April 13, 2022 Add Comment Edit

The feedback you submit here is used simply to aid improve this page.

That's great! Thank yous for your feedback!

Thanks for your feedback!

Near Collecting & Uploading Responses

One time you've fix the Qualtrics Offline Surveys app on your device(southward) and downloaded your surveys, yous tin can start collecting responses.

Collecting Anonymous Responses

With the following method, y'all can collect survey responses that are not associated with a contact list.

  1. Tap your downloaded survey.
    image of available downloaded surveys on the offline app
  2. Tap Accept Survey.
    image of the take survey button highlighted
  3. Complete the survey.
  4. Click Restart to start a new survey session or click the X in the upper correct to return to the survey screen.
    image of the restart button and x in the top right hand corner

When a survey response is completed, the Awaiting Responses count increments.

image of the pending responses for upload

Collecting Individualized Responses

Offline app responses don't accept to be anonymous. If yous've created a contact list in Qualtrics, you tin can utilize this list to associate each offline response with a particular contact.

  1. Upload a contact list to your account.
  2. In your offline app, navigate to the survey you downloaded.
    image of available downloaded surveys on the offline app
  3. Click the red button with a gear icon to become to the Manage carte.
    image of the manage button designated by a gear icon
  4. Click View Contacts.

    Qtip: In order for contact lists to display in the Offline App, your account must have the Access API permission enabled. Contact your Make Administrator if y'all need the permission enabled.

    image of the manage settings with "view contacts" called out

  5. Click on the desired contact list.
    List of Contact Lists
  6. Click on the respondent who is filling out the survey.
    List of people within a contact list

This feature works much like emailing a survey to a contact list. If yous have saved Embedded Data to your contact listing, and added the same Embedded Data to the Survey Flow, and so this information will be saved with the respondent's completed offline app response.

Qtip: On the offline app, you can take the survey every bit many times as you desire for a contact list member! If you are familiar with emailing surveys, this means that the offline app'due south View Contacts feature functions more like a multiple completes link than an private link.

Incomplete Responses

Sometimes y'all or a respondent will non be able to finish answering survey questions all at in one case. In these cases, you lot can save the response equally incomplete and render to it later.

To relieve an incomplete response

  1. At any indicate in a survey, tap the X in the upper-correct corner.
    "X" button at top-right corner of page
  2. Type a description for the response.
    Response Description pop-up text box

    Qtip: Giving a articulate description for a response in progress will help you afterward when you lot want to return to that specific response and end.

  3. Click OK.
    Ok button within Response Description pop-up

To manage an incomplete response

  1. Navigate to the survey screen.
    the survey screen for accessing partials, creating a new offline response, etc
  2. Tap Incomplete  Responses.
    accessing partials by tapping incomplete responses on the survey screen
  3. Tap the incomplete response you want to manage.
    selecting a partial response and choosing what action to take
  4. Choose what activity you want to have (resume, rename, upload, or delete the response).
  5. Tap Abolish to render to the survey screen.

Qtip: If you tap Edit, you can select and manage multiple incomplete responses at once.

Respondent Experience

Surveys on your mobile device will function similarly to surveys on a full-size computer, though question layout may slightly modify to accommodate the smaller screen size. For example, some mobile devices will testify a selection box equally a dropdown list.

You lot can customize your respondent experience in other means though by using the Survey Settings options. You tin can detect these Manage options past borer the red button with a gear icon on the bottom left of the survey overview window.

image of the manage button designated by a gear icon

  • Collect Geolocation Data: Provided your device is set to collect geolocation information, the survey volition salvage this data with each response. If your offline app has no data or wi-fi connection, the final location recorded on your device will be saved with the response.
  • Kiosk Style: Hide the close button and limit how long respondents accept to take the survey. Not available for iPhones or Windows.
  • Show Restart Push button: Let respondents to restart their survey session past tapping on the circular arrow in the upper left paw corner of the survey (turned on past default).
  • Bear witness Close Push button: Permit respondents to exit their survey session past borer on the X in the upper right hand corner of the survey (turned on by default).

    Qtip: Demand to close a survey that doesn't have a close push? But tap on the survey twice with three fingers and a shut push will appear.

  • Crave Passcode:Requires respondents to enter a passcode earlier exiting out of the survey without finishing.
  • Auto Upload Responses: Automatically uploads your survey's responses once your device is connected to internet.
  • Embedded Data Tracking: Go on track of the Embedded Information collected with your responses. Encounter the linked section beneath for more data.
  • View Contacts: View your account's contact lists and collect survey responses for the desired respondents. See the linked sections beneath for more information.

    Qtip: In order for contact lists to brandish in the Offline App, your account must accept the Access API permission enabled. Contact your Make Administrator if yous demand the permission enabled.

  • Remove Responses: Permanently delete all offline responses from the current survey. Responses that have already been uploaded to Qualtrics will not be affected.

    Warning: Once responses are removed, they cannot be restored.

  • Remove Survey: Remove the survey from the list of downloaded surveys. You will need to download the survey again to collect more responses.

image of the manage settings

Embedded Information Tracking

Allow's say your Survey Flow has a series of branches. When a respondent answers less than 18 to an age question, a co-operative assigns them to an Embedded Data element named "Age Group" with a value of "Underage." Peradventure you utilise Embedded Information to characterization when a respondent has completed a certain condition. Or perhaps you've saved Embedded Data in your contact list to indicate personal data such equally gender and employment date of your contacts.

The Embedded Data Tracking feature is splendid for keeping track of what Embedded Data has been nerveless in your responses. This fashion, you tin keep rail of what demographics are responding to your survey.

Before you lot can utilise this characteristic, at that place are several steps you have to have.

Preparing to Rail Embedded Data

Before collecting responses, make sure your Embedded Information is set in the Survey Flow. You need to do this even if it is saved in the contact list.

If you only added this Embedded Data to your Survey Flow later uploading the survey to your app, brand sure to refresh the survey.

image of the refresh button

If you are collecting responses from Embedded Data loaded into a contact listing, information technology also helps to refresh the list. Get to Manage > View Contacts and click the list. So click Edit and Refresh All.

Qtip: In social club for contact lists to display in the Offline App, your account must accept the Access API permission enabled. Contact your Make Administrator if you demand the permission enabled.

Refresh button at the top of a contact list

Using Embedded Information Tracking

  1. In your offline app, navigate to the survey you downloaded.
    image of available downloaded surveys on the offline app
  2. Click the crimson button with a gear icon to go to the Manage menu.
    image of the manage button designated by a gear icon
  3. Click Embedded Data Tracking.
    image of the embedded data tracking button
  4. In the Search bar, type the exact proper noun of the Embedded Data you desire to look at the results for. Capitalization and spelling matter.
    Search bar in Quota Monitoring page
  5. Below, you volition meet the values for this Embedded Information field and the number of responses that had this value. You can clickNameorCount to change the order in which the values are sorted.
    Option to sort Embedded Data by Name or Count at bottom of Embedded Data Tracking page

Kiosk Fashion

Kiosk Mode is an option available but on Androids and Tablets. Using Kiosk Mode, you can hide the shut button from respondents and time how long they take to work on their response before the survey refreshes. This survey refresh part is great if you have devices set so that people can easily get out before finishing; you do not want someone else using the device on the same unfinished response.

To access Kiosk Fashion:

  1. Once a survey is downloaded, clickManage Survey.
  2. SelectKiosk Mode.
    Manage survey window with Kiosk mode highlighted
  3. Adjust the Survey Restart Timer. Leave it all the way to the left to avoid resetting and give the respondent equally much time as they need. Drag the slider and choose a time if you want to reset subsequently a certain point.
    Survey Restart Timer hides other button hide options and is a slider

    Qtip: You lot should set a reset time if y'all are worried people will start, but and then wander off without finishing. You don't want someone else going to the tablet and finishing someone else'south response, since this skews the results.

  4. ClickBack.
    Back button in upper-right of screen
  5. Click to take the survey.
  6. The close push button will be gone in the upper-right.
    Survey on screen with no close button in upper-right

    Qtip: You tin use your back push, back swipe, or other device equivalent to get out the survey. If your device does not have these options, double tap the screen with three fingers to reveal the close button.

When you go to Manage and select View Contacts, you can click on contact list members to complete a survey for them. However, there are additional functions on this page that can improve the survey distribution feel.

Qtip: In guild for contact lists to display in the Offline App, your business relationship must take the Access API permission enabled. Contact your Brand Administrator if you lot demand the permission enabled.

Refreshing Your Contacts

Sometimes, if y'all make a modify to your contact lists on your desktop and then go back to the app without refreshing, you won't see the changes right away. You'll need to refresh your lists to run into your changes.

  1. Click the ruby button with a gear icon to go to the Manage menu.
    image of the manage button designated by a gear icon
  2. Select View Contacts.
    image of the manage settings with "view contacts" called out
  3. Click Edit.
    Edit option in top-right corner of Mailing Lists page
  4. Click Refresh All.
    Refresh All button to left of the words Mailing List

Hiding Contact List Members

Sometimes, yous'll be working with a large contact list, and volition want sure members of that list to be put bated. Maybe in that location are respondents who are finished. Perchance at that place are members who have told y'all they don't want to participate, afterwards all. You tin hide listing members so that they are out of the manner.

  1. Click the red push with a gear icon to go to the Manage menu.
    image of the manage button designated by a gear icon
  2. Select View Contacts.
    image of the manage settings with "view contacts" called out
  3. Click on the desired contact list.
    A specific contact list is being selected from the Mailing List tab
  4. Click Edit.
    Edit button at top-right of the specific contact list page
  5. Select the people you wish to hide.
    Multiple names are selected and the Hide button is being clicked

    Qtip: You can search for specific contacts by entering their name or email address in the search bar at the pinnacle of the list.

  6. Click Hide.

Coil to the bottom of your contact list to find the list of Hidden members. Click to expand.

Hidden section of contact list with the names of those who have been hidden

If you no longer want to hide a fellow member, click Prove adjacent to their name.

Qtip: Y'all cannot complete a survey for a hidden list member. You must Show that fellow member in the contact list to enter their survey session.

Uploading Responses

Once you've nerveless responses and accept an active internet connectedness, yous can upload the responses into your Qualtrics business relationship. Past default, uploads are always performed on a "per request" basis, meaning the app will not automatically upload responses on your behalf unless specified.

Later on tapping uploading, responses are removed from your mobile device and become available in the Responses and Results tabs of your Qualtrics account. Uploading also increments the Completed Responses number on the survey overview window.

Warning: Never log out of the Offline App if you have responses to upload. If you log out of the app without uploading your responses, you lot will lose your responses.

To upload pending responses and previews

  1. Navigate to the survey screen.
    image of the survey screen in the offline app
  2. Tap Upload Responses on the bottom right of the survey screen.
    image of the upload responses button

To upload incomplete responses

  1. Navigate to the survey screen.
    the survey screen for accessing partials, creating a new offline response, etc
  2. Tap Incomplete Responses on the survey screen.
    accessing partials by tapping incomplete responses on the survey screen
  3. Tap Edit and then select the responses you desire to upload.
    tapping edit and then selecting the responses to upload
  4. Tap Activeness and choose Upload Responses.
    uploading a partial response. the upload responses option is visible after tapping actions

To Auto Upload Responses

The Offline app allows you to enable auto uploading of responses. When this setting is enabled, your device will automatically upload your responses one time connected to the internet.

  1. Navigate to the survey screen.
    image of the survey screen in the offline app
  2. Click the crimson push button with a gear icon to go to the Manage carte.
    image of the manage button designated by a gear icon
  3. EnableAuto Upload Responses.
    image of the auto upload responses option

Troubleshooting

Occasionally, certain settings will restrict the app from uploading responses to your online account. In this instance, there are several things you tin can check:

  1. Brand sure you have the latest version of the app. Updating the app won't delete any responses as long as you don't log out.
  2. Find more than stable WiFi.
  3. Reauthenticate into the app by selecting "Settings" and "Reauthenticate." This will not cause whatsoever responses to be deleted.
    The Offline App with Settings highlighted in the top right corner
    Offline app settings screen with Reauthenticate highlighted
  4. Log in to Qualtrics and make sure that "By Invitation Only" is not checked in the Survey Options. Besides, if Quotas be, make sure they are non filled.
  5. Brand sure the survey is active. The survey condition cannot be inactive/closed.
  6. If working with a collaborated survey, be certain the survey is still collaborated with the account logged into the app.

FAQs

brookscapplithe.blogspot.com

Source: https://www.qualtrics.com/support/survey-platform/distributions-module/mobile-distributions/offline-app/collecting-and-uploading/

0 Response to "Responses Finished in Qualtrics Are Not Updating Uploading"

Post a Comment

Subscribe to: Post Comments (Atom)

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel