Hp Incorrect Credentials Check Your Usernamepassword and Try Again

"Aid! When press from MacOS computers, sometimes nosotros run across the job stuck in the print queue with the message "Hold for Authentication." What does this hateful?"

What does "Agree for Authentication" mean?

Sometimes, when printing from a Mac, the task appears to pause in the impress queue window with the message "Hold for Authentication". This error indicates that the credentials that the Mac is providing are existence rejected past the server information technology's contacting. Select the option below that best describes what y'all're seeing.

I see this error when sending jobs to a standard queue shared via SMB or CUPS

I encounter this error when sending jobs to a Mobility-Print-published queue and my surroundings uses both PaperCut and Mobility Impress

This bulletin is often wholly unrelated to PaperCut. Usually, if you encounter this error, information technology is about the print queue's Os-level authentication instead of PaperCut

Endeavor the easy options first

• Sometimes this consequence is just a hiccup the Mac experiences when connecting to a shared queue. Click the refresh push button and run into if information technology prompts for credentials.
• Open your Keychain Access.app and delete the entry for the print queue in question. Then cancel the job and retry. More info on that over on the Apple Forums.
• Exam out the user'south credentials by logging into the user spider web interface via http://[server_name]:9191/user. If that fails, information technology would be worth checking to ensure that their account isn't locked out and their password isn't expired. If you find this is happening to all users, cheque out our Ad troubleshooting article here.

Ostend correct setup of the print queue connexion

• As a troubleshooting step with Mac-hosted print queues, check to see whether authentication behaves whatsoever differently using the IPP protocol instead of Bonjour.
• Make sure that there aren't any spaces or special characters in the printer name. That is to say; our recommendation is only to utilize blastoff-numeric (numbers and letters) characters when naming your server print queues.
• If y'all've successfully verified the information above, it might exist worth recreating the printer on the client auto. For more than detailed information cheque out the relevant resources below:
  • Mac to Mac printing
  • Mac to Windows Printing
    • Alternating methods for connecting a Windows queue to Mac (SMB vs. LPD/LPR)

Looking for an automatic pick? Admins may be interested in our Impress Deploy Solution!

Endeavour a dissimilar driver

• Some customers have found that using a dissimilar driver resolves the issue in some cases. It's worth checking the manufacturer's website to see if there'south an updated (or culling) driver.

Force the Mac to request authentication

• If refreshing the job doesn't bring upward the credential prompt, you might exist able to force the prompt to bear witness with the post-obit steps. However, if the lpadmin control doesn't assist, fright not- there's a lot of KB article left. This option should simply be used by administrators comfortable using the Terminal Application in macOS.

  1. Make certain you have a job showing "hold for authentication"

  two. Open up terminal and type "lpstat -s" to list all printers on the organisation.

  3. Find the problem printer ([printer-name]) in the list of devices. The printer name will exist located after the line "device for"

  Ex: device for MyPrinter_5600_Series: usb://00000000-0000-0000-AB12-00000000

  In this case, the printer name would be MyPrinter_5600_Series

  iv. Type sudo lpadmin -p [printer-proper name] -o auth-info-required=username,password and hit return to run the control. Enter your Mac's password to continue.

  5. Transport another job to the trouble printer and enter credentials when prompted.

Check if you're printing across subnets

• Are the MacOS workstations on the same subnet equally the MacOS impress server? If not, on the impress server launch the CUPS admin interface by browsing to http://localhost:631 so "administration" at the top, and so on the right-hand side nether the server settings, make certain to check "allow printing from the internet". Proceed in mind that information technology's typical for CUPS to restart after making changes on the Assistants Pages.

If you see this message when printing with Mobility Print

As is the case without Mobility Print, the most common cause of the "Hold for Authentication" error is entering the username and password incorrectly. yous should first endeavour to re-enter the credentials by clicking the refresh button. If the trouble was due to an wrong username or password, the chore should go through with the right credentials later on reentry.

Per-Job Authentication with Saved credentials

The bulletin tin can likewise appear if the Mobility Print queue has Per-Job Authentication enabled and the user has peviously saved their credentials for printing in the Keychain. With credentials stored in the Keychain, the prompt for won't popular up, simply if opened, the print queue window shows "Hold for Authentication". While abrasive, this does prevent the more than pregnant problem of a user accidentally saving their PaperCut credentials on a shared device.

Solutions:

A) Disable Per-Task Authentication - this volition non be applied if your users share devices and you lot want to prompt for credentials with each Mobility Print job

B) Delete the credentials from KeyChain Admission - Remove the credentials, cancel and retry the chore to proceed using Per-Job Authentication.

An apostrophe in the username

The apostrophe shortcoming is inherent to macOS whether the user authenticates with their apostrophe-enabled username on a impress queue advertised from Mobility or a print queue published directly from an AirPrint-enabled printer. At the time of this writing, nosotros accept yet to decide whether this lapse is due to CUPS, macOS, both, or something else entirely.

Solutions:

A) Refresh and re-enter the same credentials - As a workaround, this allows the task to become through, but every print job sent volition demand this.

B) Plow on Username Aliasing - Enable username aliasing to add a username that excludes an apostrophe. Acquit in mind, you volition need to instruct your users to use this culling username for Mobility Authentication.

A rogue Mobility server

In rare cases, an unintended Mobility Print server may make its way onto the network. This can happen when a user (we'll call them Bob) is searching for the customer-side applications, merely stumbles upon the server installs for both PaperCut and Mobility Print. By blow, Bob has made their machine both a PaperCut Application Server, and a Mobility Print Server (this event will not occur with Mobility Print without PaperCut installed to as it will non require authentication). Bob eventually adds the printer that's been published on the truthful Mobility Impress Server, and so information technology gets republished automatically by Bob'due south rogue Mobility Impress server.

The pickle in this instance is that if some other user has continued to the queues automatically published by Bob's computer, any chore sent to this rogue queue recieves "Agree for Authentication" on their macOS device or "Wrong proper name or password on their iOS device.

---

Categories: Troubleshooting Articles, Print Queues

---

Keywords: hold for hallmark, waiting for authentication, authenticate, mac, os x, print queue

brookscapplithe.blogspot.com

Source: https://www.papercut.com/kb/Main/HoldforAuthentication

Share this post